Please proceed after contacting our customer center for cancellation, exchange, or return made after your payment.

- If you receive a defective item, please be sure to apply for a replacement within seven days of receiving the item. 

  If it exceeds seven days, you cannot apply for a return or exchange.

- For exchange, and return due to customer’s change of mind, the customer must pay shipping.

(Except for defect of product and delivery error)

- However, please note that in the following cases, it will not be returned or exchanged even within 7 days after receipt of the item.

* If the value of the product is damaged due to removal of product tag, opening and loss or damage of goods box.

* In the case of shoes, if they were worn outdoors or have signs of use.

* Handmade shoes of individual order made items (heel height, foot width, size change)

* Some of the special offer products cannot be exchanged or returned, so please refer to the product details of each product.